We currently collect and process the following information:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We also receive personal information indirectly, from the following sources in the following scenarios:
We use the information that you have given us in order to provide a supportive and inclusive working environment and events, and tailored provision of project information.
We may share this information with contractors and volunteers working on relevant homefolk projects.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting admin@homefolk.org.uk
(b) We have a contractual obligation.
(f) We have a legitimate interest.
This website is hosted by GoDaddy. GoDaddy collects personal data when you visit this website, including:
GoDaddy needs the data to run this website, and to protect and improve its platform and services. GoDaddy analyzes the data in a de-personalized form.
This information may also include details about your use of this website, including:
We share this information with GoDaddy, our website analytics provider, to learn about site traffic and activity.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit https://www.godaddy.com/en-uk/legal/agreements/privacy-policy.
This website uses font files from Google Fonts, GoDaddy and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Analytics and cookies information are stored within GoDaddy. It is not possible to delete individual analytics records. We are unable to remove cookies from your computer; information on managing cookies can be found on the ICO website.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at admin@homefolk.org if you wish to make a request.
If you have any concerns about our use of your personal information, you can make a complaint to us in writing at: homefolk, 63 Lousie Road, Stratford, E15 4NN, UK or emailing admin@homefolk.org.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
extended information:
WHAT INFORMATION WE COLLECT
First things first, we want to let you know what personal information we collect, and how we collect it when you help us in our work by joining the register, being a potential donor for research and product development in cell and gene therapies or raising funds. The main pieces of information we collect are: Name Postal address Email address Phone number In some cases, where appropriate, we may also collect your age, and some information about your interests and preferences to make sure we’re sending you the most relevant communications. You can read more about how we process your sensitive personal data (e.g. information about your disability status, ethnicity) in the How we use and process your information section below.
Our website is not intended for use by individuals under the age of 16 without the agreement and involvement of a parent or guardian.
WHEN WE COLLECT YOUR INFORMATION
There are a number of instances when we might collect information from you. These include when: you obtain, or let us know you’re interested in, an homefolk product or service (for example, registering for an event) you give us any information on our website, in writing, face-to-face, by chatting to us on social media or over the phone, you register an interest in, or apply for, a volunteering opportunity, you ask for information or assistance from us, or if you make a complaint, you give us your details when you make a financial donation, we are provided with information from a third party where we need to find more up to date contact information for you, or when we are conducting statistical analysis or research you use any other new and exciting features on our website that might sometimes require you to provide more information.
HOW WE COLLECT YOUR INFORMATION
We collect information in the following ways: When you give it to us DIRECTLY You may give us your information in order to sign up, for one of our events, to tell us your story, make a donation or communicate with us. Sometimes when you support us, your information is collected by an organisation working for us, but we are responsible for your data at all times. When you give it to us INDIRECTLY Your information may be shared with us by independent event organisers, for example fundraising sites. These independent third parties will only do so when you have indicated that you wish to support homefolk and with your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process your data. When you give permission to OTHER ORGANISATIONS to share or it is publicly available We may combine information you provide to us with information available from external sources. This information comes from the following sources: Social Media Depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you might give us permission to access information from those accounts or services. Information which is publicly available This may include information from public sources such as: Companies House; the Charity Commission; newspapers and online media; company or charity websites and accounts.
HOW WE PROTECT YOUR INFORMATION
We are required by law keep all your information safe. We invest in the appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. We make sure we manage it in accordance with our legal responsibilities under applicable data protection laws. However, no internet-based site, including email, is 100% secure, so we cannot be held responsible for unauthorised or unintended access that is beyond our control.
HOW WE USE AND PROCESS INFORMATION
After we have received your information, there are a variety of ways in which we might use it to ensure we give you the best possible service. They include: Providing services and processing information internally Entering and managing your details if you choose to join the homefolk housing waitlist register or as a potential friend/supporter of the project; Providing the product or service you wish to use, or any information about it; Confirming, updating and improving our records to make sure we have the correct information, or if we require additional information; Processing sales transactions, donations, or other payments and verifying financial transactions; Troubleshooting and fixing problems with the website, including instances when we want to improve your user experience; Managing and improving our relationships with supporters; Informing you of any new products or services, news about homefolk and other ways you can help us with our work. We will use your data in order to tailor and improve our communications so that they are relevant to you; Contacting you about any homefolk events you have signed up to, so we can give you information and support; Ensuring our communications are timely and relevant, so you’re only receiving the information you want. We will analyse data from our database so that we can better understand our supporters. For example, we may use third parties to create supporter categories within our database based on postcodes and we will include this information with the rest of the personal data we hold on you. We will also use broad demographic information such as statistics and analysis from third parties to better understand how our own supporter base compares to the general population. This helps us to decide who to send our communications to and is useful to ensure the communications you receive are relevant to you. This activity assists us in understanding the background of the people who support us and helps us to make appropriate requests to supporters who may have the means and the want to give more. Responding to any queries or complaints that you raise, Conducting training and reviews of our service
Enhancing or reviewing the service we provide to you, and meeting training needs; Conducting statistical analysis and research using, where possible, anonymised data. Meeting our legal obligations; Using information for auditing purposes; If we have a legal obligation to use or disclose information about you for instance, where we are ordered by a court or regulatory authority or we are legally required to hold donor transaction details forbaccounting/tax purposes.
You can opt out of your data being used in this way by contacting us (see section titled 'How you can contact us' below).
HOW WE KEEP YOUR INFORMATION SAFE AND WHO HAS ACCESS TO IT
We want you to know that we will never sell or pass on your personal information to third parties for their own marketing purposes. There may be some third parties that we need to share personal information with in order to help us provide services and products to you and to run our website. This is so we can manage our supporter relationships, administer our business and let you know about homefolk news, products and services which might be of interest to you; Any entities who may, or do, acquire any rights in us in a merger, acquisition or reorganisation; Our advisors, in order to help us better manage, support or develop our organisation and comply with legal and regulatory obligations; Any service providers who need to know certain information in order to provide you (or us) with a product or service – such as sending out your donor reward pack if you donate to our crowdfunder; Our partners including, for example, event organisers we work with; Law enforcement bodies and/or regulatory entities, in order to comply with any legal obligation or court order. We use external companies to collect or process personal data on our behalf. However, we always carry out comprehensive checks on these companies before we work with them and put a contract in place to set out our requirements, especially in relation to how they manage the personal data they collect or have access to. Some of our suppliers run their operations outside the European Economic Area (“EEA”) where different privacy laws apply, which may include lower security requirements and fewer rights for individuals. Where your personal information is transferred, stored and/or otherwise processed outside the EEA, we will take all reasonable steps to ensure that there are appropriate safeguards in place to protect your personal information (such as entering into standard contractual clauses).
HOW WE WILL COMMUNICATE WITH YOU
You can always opt out of receiving communications from homefolk (see below). We will periodically connect with you if you have given us your email and expressed a desire to receive communications from us eg. to update you on project progress and to communicate fundraising information. We use email, social media and, if necessary, post to encourage you to engage with us, to keep your contact details and other given information up-to-date.
You can update your communication preference or unsubscribe from these communications at any time (including telling us that you don’t want us to contact you) by contacting us (see Contacting Us section below). We won’t send you appeals or fundraising requests unless you have indicated you would like to receive general communications from homefolk. We will never pass on your information to other companies or charities for their own marketing purposes. We may use third party data tracing services and publicly available sources in order to make sure your information is up to date so we can keep in touch.
HOW WE RETAIN YOUR INFORMATION
The information you provide will be retained by us in accordance with applicable laws. We will take reasonable steps to destroy or de-identify personal information we hold if it’s no longer needed in connection with the purpose(s) for which it was collected and/or processed. However, if you do choose to share your information with us publicly (for example, photos or footage on social media), then it’s possible that other people may have copied this information during the time that it was live, and therefore use of it is beyond our control. You can request copies of your personal information that we hold at any time (see What your rights are section below).
VISITING THIRD PARTY WEBSITES
This website contains links to other websites that we believe may be of interest to you. This Privacy Policy only applies to our website, so if you link to another website, we recommend you read the privacy policy of that website before sharing any personal or financial data.
WHAT YOUR RIGHTS ARE
We want to make sure you’re in control of how we use and keep your information. You have the right to: be told how your personal information will be used; request a copy of the information we hold about you; update or amend the information we hold about you if it is wrong; change your communication preferences at any time; ask us to restrict the processing of your personal information if there is a disagreement about its accuracy or legitimate use; ask us to remove your personal information from our records; request an electronic copy of your personal information be sent to you, or another organisation; object to the processing of your information for marketing purposes on the basis of a legitimate interest or for statistical purposes; ask us for human intervention or to challenge any such decision where we take automated decisions in relation to your personal information; or raise a concern or complaint about the way in which your information is being used.
Or you can find out more on the Information Commissioner’s Office website at https://ico.org.uk/for-the-public/
HOW YOU CAN CONTACT US AND FIND UPDATES TO THIS POLICY
To request a copy of the information we hold about you, or for any other reason, please contact using our email or writing to us using the details provided below:
Name: homefolk
Website address: www.homefolk.org.uk
Postal address: 63 Lousie Road, E15 4NN
E-mail: admin@homefolk.org.uk
*’Us’, ‘we’ or ‘our’ refers to homefolk, one of our trading names under the company 'homefolk homes ltd' limited by guarantee (registered no. 13960135 in England and Wales)
**We are registered with the UK Information Commissioner’s Office (ICO) as a data controller under registration number ZB311154
Last updated on 01/03/2022
homefolk housing UK CIC
homefolk housing UK CIC register no. 14593185 in england and wales, london UK.
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